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Scott Rossner

Entrou em 31 de out. de 2022

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Última atividade em 22 de set. de 2023

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Scott Rossner comentou,

ComentárioReporting for Talk

To say, it is not there because it is somewhere else - does not answer the question as to why it is not included in Talk performance statistics.  Answer performance cannot be properly gauged without it.  Your product designers should be aware of that.  Please have this escalated to a Product Expert.

Exibir comentário · Publicado 22 de set. de 2023 · Scott Rossner

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Scott Rossner comentou,

ComentárioReporting for Talk

I have a question.  Regarding available Talk statistics, why is Service Level not a metric?  This is the most important way to measure answer performance in a contact center environment.

Exibir comentário · Publicado 18 de set. de 2023 · Scott Rossner

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Scott Rossner comentou,

ComentárioAdditional ticket channels

Is there any way to establish a multi-skill setup in Talk - we have agents who we would like to handle two different call types, coming in from different phone numbers.  1) Is there any way for an agent to distinguish one call type from another, and 2) can one call type be set up to take priority over the other?

Exibir comentário · Publicado 23 de jan. de 2023 · Scott Rossner

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