Afton Rupert

+1 - this is becoming a very large pain point for our organization and we'd love to see a resolution prioritized in 2024. Thanks!

+1 could really use this functionality!

+1 - we are encountering the same troubles with a country field and having the limitation stop us around "S". The workarounds offered do not provide a good user experience when navigating through the widget so we'd love to see this expanded. 

+1 - please prioritize a solution for this ongoing issue!

+1 still an issue - please prioritize Zendesk!

+1 to needing more than 12 views visible

+1 - this functionality is sorely needed for our agents who are struggling when they can't tell if an end-user is OOO! 

+1

How can I get insight into who of our agents sign into Zendesk each day and if so, how many times? Is there a dashboard or report that I can run showing this? 

Hi All, 

Help needed! 

Would you recommend setting up separate help centers or hosting all information (internal and external) under on help center and restricting content based on user-segment/article? 

We are new to Zendesk Guide and migrating over from another KM tool. We'd like to set this up right the first time. 

Cheers,

Afton