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Michae Almeida
Entrou em 15 de fev. de 2023
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Última atividade em 07 de mar. de 2024
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Atividade mais recente por Michae Almeida
Michae Almeida comentou,
Hello, Is the ticket view available on the Salesforce mobile page? I added the component and can see it on my desktop for the Account and Contact page, but I can't see it on my mobile.
I appreciate any help you can provide.
Exibir comentário · Publicado 19 de fev. de 2024 · Michae Almeida
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Michae Almeida comentou,
I am also curious about Lisa's question provided below.
Also, I noticed that the placeholder was not the simplified version on the "[Notify] requester and CCs of comment update" trigger. Is that correct?
Hi, we would like to not email customers/requesters when they update their own ticket (e.g., when they email us). I see a tip in the article - Tip: If you want to prevent requesters from receiving emails about their comments, you can add the following condition: Requester | Is not | (current user).
I also see that @BrandonFischer added a comment to this article that says to add the condition Current User | is not | End user.
Which is correct? Are these effectively the same?
Exibir comentário · Publicado 01 de ago. de 2023 · Michae Almeida
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