Pesquisas recentes


Sem pesquisas recentes

Michae Almeida's Avatar

Michae Almeida

Entrou em 15 de fev. de 2023

·

Última atividade em 07 de mar. de 2024

Seguindo

0

Seguidores

0

Atividade total

10

Votos

4

Assinaturas

4

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Michae Almeida

Michae Almeida comentou,

ComentárioSalesforce integration

Hello, Is the ticket view available on the Salesforce mobile page? I added the component and can see it on my desktop for the Account and Contact page, but I can't see it on my mobile. 

I appreciate any help you can provide.

Exibir comentário · Publicado 19 de fev. de 2024 · Michae Almeida

0

Seguidores

0

Votos

0

Comentários


Michae Almeida comentou,

ComentárioBusiness rules

I am also curious about Lisa's question provided below.

Also, I noticed that the placeholder was not the simplified version on the "[Notify] requester and CCs of comment update" trigger. Is that correct?

Hi, we would like to not email customers/requesters when they update their own ticket (e.g., when they email us). I see a tip in the article - Tip: If you want to prevent requesters from receiving emails about their comments, you can add the following condition: Requester | Is not | (current user). 

I also see that @BrandonFischer added a comment to this article that says to add the condition  Current User | is not | End user. 

Which is correct?  Are these effectively the same?  

 

Exibir comentário · Publicado 01 de ago. de 2023 · Michae Almeida

0

Seguidores

0

Votos

0

Comentários