Dennis Lynn
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Atividade mais recente por Dennis Lynn-
Dennis Lynn comentou,
Hey Pedro! There is a way to see which users have social media contacts listed in their profile. Though this doesn't tell you how they logged in last, it would at least give you an idea of which us...
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Dennis Lynn comentou,
Considering the suggestions that Carsten and Joel have provided here where you are manually calculating a UTC offset, I would suggest creating two version of the macro - one where the offset includ...
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Dennis Lynn comentou,
Hey Alberto - Jessie tagged me in to help get this sorted out! The line you are seeing there is specifically used for people who are added as a CC on your tickets. This text can actually be modifi...
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Dennis Lynn comentou,
Jessie and Abdul are spot on - there isn't any sort of native functionality available within the Support interface itself which can help here. Not to just parrot what they've said, but the best rou...
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Dennis Lynn comentou,
This screenshot in this guide is using a report that has two metrics in it. When you click "Show configuration" then click "Drill In Settings", you will see the option to add a drill step for each ...
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Dennis Lynn comentou,
Hey PJ and Bernd! If you take the metric that is suggested in this article (like # Public Comments) and then change the metric format so that it effectively replaces any value greater than 0 with a...
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Dennis Lynn comentou,
Unfortunately, there isn't any sort of functionality in place with the Zendesk for Jira integration which updates a Jira issue status after a Zendesk Ticket status is updated. If you would like thi...
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Dennis Lynn comentou,
It looks like you may have already reached out to our Chat team here on this issue, but to close the loop here: The first response time for a chat which is transferred will reflect the first respon...
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Dennis Lynn comentou,
Hey Gabriele, I'd be happy to step in and lend a hand here! Unfortunately, you are correct - department management is handled separately from agent management in this case. Once an agent is enabled...
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Dennis Lynn comentou,
Hi Ahmed! Any Zopim account ownership changes must be done by the Zopim account owner. This link will take you to our article on Understanding and managing roles in Zopim, including how to make an ...