Pesquisas recentes
Sem pesquisas recentes

Sami
Entrou em 10 de dez. de 2023
·
Última atividade em 17 de out. de 2024
Seguindo
0
Seguidores
0
Atividade total
51
Votos
30
Assinaturas
11
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Sami
Sami comentou,
In the layout's ticket properties section, is it possible to move the tags box to the bottom? Is it a fixed-position field?
Exibir comentário · Publicado 19 de ago. de 2024 · Sami
0
Seguidores
0
Votos
0
Comentários
Sami comentou,
Matthew Natali
Replace
IF ([Changes - Field name]="{Escalated}")
With
IF ([Changes - Field name]="Escalated")
No braces, { or }, around the field name Escalated.
Exibir comentário · Publicado 15 de ago. de 2024 · Sami
0
Seguidores
0
Votos
0
Comentários
Sami comentou,
Hi, Jakub Konik - can you provide a high-level summary of what issue you are investigating?
Is/will there still be a need to have a JWT server involved to authenticate the web widget?
Thank you.
Exibir comentário · Publicado 05 de jun. de 2024 · Sami
0
Seguidores
0
Votos
0
Comentários
Sami comentou,
It was recently suggested to us that it is an authentication issue per: https://support.zendesk.com/hc/en-us/articles/4411666638746-Authenticating-end-users-for-messaging
Exibir comentário · Publicado 23 de mai. de 2024 · Sami
0
Seguidores
0
Votos
0
Comentários
Sami comentou,
Is there an option to add the signature _only_ on the initial reply by the agent?
Exibir comentário · Publicado 16 de mai. de 2024 · Sami
0
Seguidores
0
Votos
0
Comentários
Sami comentou,
Is it still part of the plan in 2024?
Exibir comentário · Publicado 24 de abr. de 2024 · Sami
0
Seguidores
0
Votos
0
Comentários
Sami comentou,
Is displaying custom fields on the roadmap? This is something we'd also like to do.
Exibir comentário · Publicado 24 de abr. de 2024 · Sami
0
Seguidores
0
Votos
0
Comentários
Sami criou uma publicação,
We want to use Messaging as a diversion strategy by having the Generative AI generate replies from our KB as possible solutions to customer customers.
The AI does not generate a reply to known KB content, “Sorry I couldn't answer your question.”
We have a live help center with >400 articles
The test articles are accessible to the public
The messaging chat bot is set to “generate a reply”
We are not using intents/answers, we've set “Questions without matching intents” to "generate a reply”
No luck so far. We've reviewed KBs as well as engaging with support.
Does anyone have this working?
Editado 09 de abr. de 2024 · Sami
1
Seguidor
7
Votos
10
Comentários
Sami comentou,
We have the same issue where the messaging bot's behavior is set to generate a reply but does not answer with any meaningful response.
We have both public and private KBs in our help center, and are English language only.
Support stated we also need to enable the Answer Bot - is this not for the classic web widget only?
Exibir comentário · Publicado 25 de mar. de 2024 · Sami
0
Seguidores
0
Votos
0
Comentários
Sami comentou,
Where do we customize the icons used in the autoreply? the icons are too big.
Exibir comentário · Publicado 12 de dez. de 2023 · Sami
0
Seguidores
0
Votos
0
Comentários