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Dominic Payton

Entrou em 26 de jan. de 2023

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Última atividade em 31 de jan. de 2023

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Dominic Payton comentou,

ComentárioReporting for Talk

Hello, 

What is the difference between total inbound calls, and completed call status? I.e. if I pull a report with the inbound call metric, and another one with completed call status those numbers do not add up day over day. Any insight would be greatly appreciated! 

Exibir comentário · Publicado 31 de jan. de 2023 · Dominic Payton

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Dominic Payton criou uma publicação,

Publicação Feedback - Voice (Talk)

I'm positive this has been brought up many times, but the inability to rate a phone interaction on the phone itself is a major setback in the talk suite and is definitely causing the need to explore other solutions. Hopefully this is on the roadmap! 

Publicado 26 de jan. de 2023 · Dominic Payton

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