Pesquisas recentes
Sem pesquisas recentes

Thomas Kidd
Entrou em 13 de dez. de 2022
·
Última atividade em 13 de jan. de 2023
Seguindo
0
Seguidores
0
Atividade total
4
Votos
0
Assinaturas
2
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Thomas Kidd
Thomas Kidd criou uma publicação,
Hi!
We have cases were different agents interact with our customer-facing tickets with different roles and responsibilities and some of those roles are generally internal in nature/workflow.
As such, some users would prefer if their comments could be set internal by default rather than public. Perhaps a self-serve option in account settings/preferences for users to set their own preferred default might be a place to start on this?
Thanks for your consideration on this matter - as always with features like this, I appreciate there's always a deeper discussion at hand but perhaps this might be a place to start and evolve the feature from.
Regards,
Tom
Publicado 13 de jan. de 2023 · Thomas Kidd
3
Seguidores
3
Votos
0
Comentários
Thomas Kidd comentou,
It's a bit of an extension to this topic - it'd be great if a user could set defaulting posts to private for their own profile as well (and/or be able to define this as part of a user role) - I say this as there are workflows where internal by default would be perfect ---but not not necessarily for all agents.
I haven't looked further - is it possible to flag roles such that they're internal by default/only?
Exibir comentário · Publicado 13 de dez. de 2022 · Thomas Kidd
0
Seguidores
0
Votos
0
Comentários