Automate My Store

1. Comunidade
2. Zendesk Suite Q&A
3. Is it possible to select an address with a trigger?

Hi Jeremy Watkin, since we also have 150+ support addresses, we were dealing with the exact same issue.We created an app for us to solve this issue once and for all. If you want it too, check it ou...

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• Automate My Store
• Criado 21 de fevereiro de 2023 09:57
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

Nathan Purcell yes, those are "User groups" and already supported by the app :-) The Zendesk UI might be a bit confusing, since it shows for the ticket, but Zendesk calls those "User groups"

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• Automate My Store
• Criado 17 de fevereiro de 2023 11:12
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Select different sender email address without it being an official support email address

Hey,for Spam protection Zendesk does not allow sending/replying using an email that is not connected to Zendesk ("official one").What you can try to do is to set up an alternate email in Zendesk, w...

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• Automate My Store
• Criado 17 de fevereiro de 2023 11:03
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

Nathan Purcell thanks for your feedback! Can you please clarify what you mean with "ticket group"? Do you refer to ticket tags?

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• Automate My Store
• Editado 17 de fevereiro de 2023 11:01
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

Hi Jordan Prangnell, Erica Sutherland, Phil Andrews, Lorenzo Testini, Nathan Purcell, since we also have 150+ support addresses, we were dealing with the exact same issue.We created an app for us t...

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• Automate My Store
• Criado 17 de fevereiro de 2023 10:35
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Merging should set the ticket merged into, to the most open status of the merged tickets

Hi Juan Du & CJ Johnson,  ok, clear now. That's right for your use case the app won't help. Feel free to contact us at support@automate-my.store.com to discuss your app requirements in detail. Have...

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• Automate My Store
• Criado 8 de novembro de 2022 07:43
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. GDPR - Automatically deleting old tickets via the automation feature

Hi Daan V,  I totally understand your point of view. Thanks for the feedback though!

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• Automate My Store
• Criado 19 de outubro de 2022 10:36
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. GDPR - Automatically deleting old tickets via the automation feature

Hi Emelie Ivarsson, Christopher Rehn, Jan Hansen, Caspar Hardholt, Daniel Petersson, Marrit, Kasper Nielsen, Claire Garrett, ROUACH Noémie, Terry Knox, Lucas, David Pitt & Daan V since we are also ...

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• Automate My Store
• Criado 19 de outubro de 2022 09:56
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Automaticaly Merge Ticket

Hi Polyglot Group we were dealing with exactly the same problems as you.   We now created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zen...

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• Automate My Store
• Criado 18 de outubro de 2022 08:51
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request- bulk merge within single view.

  Hi Mel we were dealing with exactly the same problems as you.   We now created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/...

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• Automate My Store
• Criado 18 de outubro de 2022 08:49
• 0 voto