Dan R.

1. Comunidade
2. Zendesk Suite Q&A
3. Unassigned tickets in a group

It sounds like you need two views. Together, these would show assigned tickets in a group and unassigned tickets within the team. one with a condition of Group is 'X' Assignee is '-' and another ...

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• Dan R.
• Criado 23 de novembro de 2023 20:40
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Hey Dane CorleyThanks for the update. Quick question, when you wrote that updates could be done"Via the Agent Dashboard administrators will be able to edit the Tags associated with a Ticket"Did you...

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• Dan R.
• Editado 22 de novembro de 2023 20:14
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Help Zendesk shape the future of our UI Customization initiative

Great initiative Mo, and great initial examples. Here's my wishlist: Allow for fields to be stacked adjacent to each other in the layout. The endless scroll is not always necessary! Zendesk did/do...

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• Dan R.
• Criado 21 de novembro de 2023 22:40
• 3 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Unable to add event listener on DatePicker in Forms

Thanks, I've moved this to the Guide Feedback community. Thanks for posting!

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• Dan R.
• Criado 20 de novembro de 2023 21:48
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Unable to add event listener on DatePicker in Forms

Hey Mark, is this something you're trying to build in a Zendesk App or a customization you're trying to make to the ticket forms in Guide?Depending which, it might be better suited in a different p...

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• Dan R.
• Criado 20 de novembro de 2023 20:37
• 0 voto

1. Comunidade
2. Zendesk Support Open Beta - Organization Merge
3. Planned improvements to the beta

This is feedback for the Salesforce integration team - it would be superb if when merging a SF Account if it could trigger an event to use the Merge Org API (ideally via a configurable parameter, l...

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• Dan R.
• Editado 14 de novembro de 2023 19:04
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Make "internal message" the default answer type

Hey Andre, You can do this in your Admin Centre -> Objects and Rules -> Tickets -> Settings and unchecking Set Composer to public channel by default. Hope that helps!  

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• Dan R.
• Criado 26 de outubro de 2023 16:08
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Can we restrict the custom ticket status basis the groups/role?

Hey @...Yes, your description for the third example lines up with what I'd expect. If the agent changed the status and submitted, they should not be able to change back to a the old status that the...

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• Dan R.
• Criado 26 de outubro de 2023 15:04
• 0 voto

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Desperately need a way to set relative dates in filters. Last 7d, Last 30d etc. don't work for us. We need to be able to set reports for timeframes like Last Month, This Quarter, This Year etc.This...

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• Dan R.
• Editado 24 de outubro de 2023 20:20
• 2 votos

1. Comunidade
2. Zendesk Support EAP - Customizable CSAT
3. What is the Customizable CSAT EAP? 

When mapping the 1-5 response to the good/bad scale, where does a 3 fall? Our team considers 3 a negative score, but others may consider it neutral or positive.

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• Dan R.
• Criado 13 de outubro de 2023 20:38
• 0 voto