Dan R.
Operations wizard, Zendesk enthusiast, 3d printing hobbyist, community moderator
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Atividade mais recente por Dan R.-
Dan R. comentou,
Thank you Zendesk! This will make a lot of enterprise admins very happy!
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Dan R. comentou,
That's great to hear, thanks for replying to me Ashwin. Eager to hear more from Renata :)
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Dan R. comentou,
Hi Ashwin RajuHave there been any advancements towards having these fields reportable in Explore? I just had a use case where these fields would have been perfect, but one of the requirements was t...
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Dan R. comentou,
I would like this distinction as well. As an adjacent request - being able to filter Current User = (system) would be really helpful.
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Dan R. comentou,
Thanks Gaurav Parbat for coming back and sharing that update! I've submitted my responses to the form, excited to see what improvements the future holds.
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Dan R. comentou,
Hey Naresh, Are you using Ticket Forms? If so, double check that your form has the field assigned to it, otherwise it will not show in the UI.
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Dan R. comentou,
This is very much needed. I would also add Ticket Forms/Groups as a required filtering for Custom Statuses. Some teams have a single brand, but multiple functions that require support of different ...
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Dan R. comentou,
This feature is a big step forward, but is not possible to use for us because we cannot tie a status to a form or group. Different teams have different functions and thus different status requireme...
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Dan R. comentou,
Hey Cor Falcon You'd want to uncheck the Mail Delimiter setting in your Admin Centre -> Channels ->Email. Note that applies to all emails sent from your account
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Dan R. comentou,
I just got an answer from Support. I had opened a ticket on Feb 23rd, so this took almost two weeks when a simple readable error code would have saved both myself and Sonny,(the awesome support age...