Almog Zamir

Hi

We are also looking forward to getting this Organization card. 
I read here a comment you said it will be available in early 2024 - we are now at early 2025! What can we expect for?

Hey there
Is there a way to add links or embedded sections to the Agent Home page?

Hey, ZD team, it's been more than two years since your last “official” announcement about this feature.
Can you share when it will be released (as part of your roadmap)? 

Are you planning any potential solution for this issue?

Is someone in the community developed/found a solution/workaround to this?

Hey Tony, thank you for your reply!
On Explore, there are already at least two metrics that have been calculated within business hours (based on Schedules):
1) "First reply time—Business hours (mins or hrs)"  
2)"Full resolution time—Business hours (min or hrs)"
Therefore, the mechanism already exists in ZD's backend. 

Is there an option for you to provide the logic/mechanism of those metrics calculations so we could use it for every two timestamp fields, which would give us the flexibility to use it for any use case we wish?

Hey Dainne Kiara Lucena-Laxamana 
We set multiple Schedules, which means we have several business hours (several time zones) based on the Customer's region. How does this recipe support our need to calculate metrics within different business hours (regions' business hours)?

Hey there!
We have multiple Schedules, which means we have different business hours (several time zones). How does this recipe support our need to calculate metrics only within business hours?

How does it work for calculations within business hours?
 

Please correct me if I am wrong, but can I delete a ticket that is not archived as part of this feature?
I mean, let's say I want to set a schedule that deletes tickets after 30 days. I can't do it because schedule deletion only affects archived tickets, which means at least 120 days after the ticket was solved.

A must!