Brett Bowser

1. Support
2. ...
3. Channels
4. Removing the Web Widget from your website or Help Center

Hey Annie, Most likely this website you've shared is using our product which is why you're seeing Zendesk there. I can confirm nothing has been installed on your computer and this is just a widget...

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• Brett Bowser
• Criado 24 de novembro de 2020 20:27
• 0 voto

1. Comunidade
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Number of comments on an article

Thanks for sharing this Raphaële! I'll mark this as feedback so our product managers are aware of this need :) Cheers!

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• Brett Bowser
• Criado 24 de novembro de 2020 20:24
• 0 voto

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Hiding and showing elements in your Copenhagen standard theme

Hi Iwona, I just tested this on my end and Maggies solution did work. Can you make sure you hit the publish button after editing your code and then try refreshing your browser? Let me know!

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• Brett Bowser
• Criado 24 de novembro de 2020 20:21
• 0 voto

1. Comunidade
2. Support Q&A
3. Widget script not what I set up

Hey Carlos, Did you set this up under Admin>Channels>Widget? If so, can you confirm you hit the save button, then copied the code snippet to your website? Let me know!

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• Brett Bowser
• Criado 24 de novembro de 2020 20:18
• 0 voto

1. Comunidade
2. Support Q&A
3. エンドユーザーへのチケット送信時「このチケットはあなたのために作成されたものです。」を削除したい

こんにちは、 「受信したリクエストをリクエスターに通知する」トリガーを無効にする必要があります。トリガーの管理については、次の記事をご覧ください。トリガの管理 これがお役に立てば幸いです。

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• Brett Bowser
• Criado 24 de novembro de 2020 20:17
• 0 voto

1. Support
2. ...
3. Users, groups, and organizations
4. Understanding Zendesk Support user roles

Hey Jason, You are correct and this would restrict their search results to tickets within their group as well. If you experiencing anything different let us know!

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• Brett Bowser
• Criado 24 de novembro de 2020 20:14
• 0 voto

1. Comunidade
2. Feedback on Chat
3. Account Key hidden

Hey Jagruti, You should be able to find your account key using the following instructions: How do I find my Chat Account Key? I hope this helps!

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• Brett Bowser
• Criado 24 de novembro de 2020 20:11
• 0 voto

1. Comunidade
2. Deutsch Community
3. Sprachen transferieren

Hallo daar, Uitstekende vraag! Als u de brontaal probeert in te stellen, kunt u de volgende instructies gebruiken: Verwalten von Help-Center-Übersetzungen für Beiträge (Guide Professional) Als u d...

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• Brett Bowser
• Criado 24 de novembro de 2020 20:09
• 0 voto

1. Comunidade
2. Support Q&A
3. Sync salesforce contacts/leads including Mailing Country

Hi Idan, If "Country" is a custom user field in Zendesk then yes you should be able to sync that information over. Let me know if that's not what you're referencing here!

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• Brett Bowser
• Criado 24 de novembro de 2020 20:05
• 0 voto

1. Comunidade
2. Explore Q&A
3. How to create ticket Monthly aging report in Explore?

Hey Helvijs, You'll want to take a look at this Explore recipe for setting up this report: Explore recipe: Backlog tickets by month I hope this helps!

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• Brett Bowser
• Criado 24 de novembro de 2020 20:01
• 1 voto