Brett Bowser

1. Support
2. ...
3. Web Widget
4. How do I make top articles automatically show when a visitor opens the Web Widget?

Hey Italo and Steve, I double checked with one of our web-widget experts and it doesn't look like there's a way to configure the widget to open up the web browser automatically when the article is...

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• Brett Bowser
• Criado 15 de janeiro de 2021 17:55
• 0 voto

1. Comunidade
2. Guide Q&A
3. Bulk move user content to spam (more than 30 rows)

Hey Magnus, I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. I'm not quite sure why they wouldn't immediately be marked at spam without taking a l...

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• Brett Bowser
• Criado 15 de janeiro de 2021 17:38
• 0 voto

1. Comunidade
2. Support Q&A
3. I am not able to access zendesk guide

Hey Mitali, A trial will only last for 14 days so you'd need to create a new trial or purchase a plan. Are you still able to access your Support account?

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• Brett Bowser
• Criado 15 de janeiro de 2021 17:28
• 0 voto

1. Support
2. ...
3. Multiple language support
4. Exporting and importing dynamic content (Professional and Enterprise)

Hey Mateusz, I'm going to create a ticket for you so we can take a look at the CSV file you're trying to import. You'll receive an email shortly stating your ticket has been created. Cheers!

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• Brett Bowser
• Criado 15 de janeiro de 2021 17:26
• 0 voto

1. Comunidade
2. Feedback on Explore
3. Incorrect Tickets Created Count

Hey Darryll, I'm going to create a ticket on your behalf so one of our Explore experts can help get this resolved for you. You'll receive an email shortly stating your ticket has been created. Che...

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• Brett Bowser
• Criado 15 de janeiro de 2021 17:21
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding how many users submit tickets each month

Hi Adrian, You should be able to find this in the Tickets dataset where you can use Time Requester Created and you can select Requester created year and requester created month. Let me know if tha...

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• Brett Bowser
• Criado 15 de janeiro de 2021 17:18
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the first assignee for a ticket

Hey Ben, You should be able to report on this using the Ticket Updates dataset along with the Update Ticket Assignee attribute. This recipe may help: Explore recipe: Total number of assignments

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• Brett Bowser
• Criado 15 de janeiro de 2021 17:07
• 0 voto

1. Guide
2. ...
3. Guide reporting and SEO
4. Can I report on Help Center usage?

Hey Mark, Help Center reporting is something that is definitely on our roadmap in the Explore product. We currently have Guide Knowledge Base reporting in EAP, however, this is currently closed as...

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• Brett Bowser
• Criado 15 de janeiro de 2021 17:02
• 0 voto

1. Comunidade
2. Talk Q&A
3. Talk API Incremental Export returns 403 : "You do not have Access to this API"

Hey Dave, It looks like the incremental API is only available to customers on Talk Professional or Enterprise. You may be receiving this error because you're on a lower plan level. Let me know if ...

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• Brett Bowser
• Criado 15 de janeiro de 2021 16:26
• 0 voto

1. Comunidade
2. Zendesk on Zendesk
3. [TIP] How to allow email target responses to thread into existing ticket

Hey Alexandre, In my testing previously I couldn't get this to work when including the encoded ID in the email body.

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• Brett Bowser
• Criado 15 de janeiro de 2021 16:22
• 0 voto