Brett - Community Manager
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Hi Harish, Other than using the API you'd be forced to manually go into your Ticket Fields under Admin>Manage>Ticket Fields to view what tags are associated with what field. Apologies for no...
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Hi Felipe, Unfortunately, there's no way to bulk update sections within Guide. I'd be happy to pass this feedback along to the appropriate team, however, I also encourage you to cross-post your fe...
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Hi Jason, Excellent question! I'm going to add this to our monthly Community Roundup for June to help provide visibility to other users who may be able to offer up advice. Cheers!
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Hey Mario, The easiest option would be to create an Insights report that shows that uses the following: What # Tickets HowUsers You should then be able to sort the list from least tickets created ...
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Hey Dave, You are correct and even after adding the Group, the ticket would only show the Group the ticket has been associated with. Unfortunately, there's no attribute that will look at the Agent...
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Hey Danna, The best solution here is to contact Google at this point to determine why these emails are being sent to your SPAM folder. As mentioned previously, Zendesk does not have the ability to...
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Glad I could help Pedro :)
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Hey Darren, Have you had a chance to check the Ticket Events to see if the notification was sent out from Zendesk Support? As for registering the user first, do you have enable anyone to submit ti...
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Hey Danna, Is the issue here that legitimate emails are being detected as SPAM or is the issue that SPAM emails are generating tickets in your Support account without being suspended? If you're ru...
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Thanks for sharing this Jeremy :)