Greg - Community Manager

1. Comunidade
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Renata! Just to make sure that I understand, you're seeing this error and the message is not being sent? Or is the message sent successfully, but you still see the error?

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• Greg - Community Manager
• Criado 25 de fevereiro de 2021 20:45
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1. Comunidade
2. Integrations and Apps Q&A
3. Zendesk MarketPlace App Updation

Hi Matthias! The same behavior occurs here as Nicole mentioned above...after the next reload, the new settings will be visible. You can use the Update App Installation API to pass in the new JSON s...

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• Greg - Community Manager
• Criado 22 de fevereiro de 2021 20:36
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1. Comunidade
2. Integrations and Apps Q&A
3. Connection error chat SDK - iOS/Flutter

Hi Mohamed...are you using Flutter as well? Are you able to reproduce this in the above sample app?

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• Greg - Community Manager
• Criado 22 de fevereiro de 2021 20:18
• 0 voto

1. Comunidade
2. Support Q&A
3. Localizing Mobile SDK

Hi Mohamed, please see my response in this post.

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• Greg - Community Manager
• Criado 16 de fevereiro de 2021 17:32
• 0 voto

1. Comunidade
2. Chat Q&A
3. Possible to see department online status via API

Hi Ahull! Unfortunately, you are correct in that there is no way to do this via a REST API. The closest option that we would have is within our Real Time API for Chat, where you could see specific ...

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• Greg - Community Manager
• Criado 16 de fevereiro de 2021 17:28
• 0 voto

1. Comunidade
2. Support Q&A
3. Where to configure fields which are common to sub-domain ?

Hi Sushant, apologies for the delay on my end. It sounds like you could benefit from Custom Objects in our Sunshine product. This allows to create what is effectively a database of custom data that...

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• Greg - Community Manager
• Criado 12 de fevereiro de 2021 19:21
• 0 voto

1. Comunidade
2. Support Q&A
3. JS script errors in Zendesk

Hi there! Are there any issues that you're encountering while using Zendesk? If not, I would not worry about these things, as different browsers will report all sorts of warnings and errors that do...

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• Greg - Community Manager
• Criado 10 de fevereiro de 2021 20:24
• 0 voto

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Using OAuth authentication with your application

Hi Paul! Could you share a bit more information about this integration and how the auth flow is implemented? Please provide as much detail as you can share in a public forum!

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• Greg - Community Manager
• Criado 3 de fevereiro de 2021 18:46
• 0 voto

1. Comunidade
2. Support Q&A
3. Once an app is purchased for number of agents, how to get Number of agents applicable for the App.

Hi Sushant! Each month you'll receive a bill that details the charge by agent and if there are any prorated charges for agents being added mid-cycle.

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• Greg - Community Manager
• Criado 3 de fevereiro de 2021 18:08
• 0 voto

1. Comunidade
2. Support Q&A
3. Where to configure fields which are common to sub-domain ?

Hi Sushant! Could you clarify with some more detail about what type of fields you're looking to add here? In Zendesk, we have Ticket Fields, User Fields, and Organization Fields. If you could provi...

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• Greg - Community Manager
• Criado 3 de fevereiro de 2021 18:00
• 0 voto