Robby

Please allow opening of reports in new web browser tabs.

As you can see from my attached screenshots, when I right click or command+click on a report, I cannot open the report in a new tab. If I want to open multiple reports at the same time, I have to create a new tab, navigate to the Reports Homepage, open a single report, and repeat this lengthy process.

Thank you for adding this important feature, Daria. I look forward to iOS being enabled. 👏🏽👏🏽

As a non-admin user, I would greatly value the ability to build my own palette of preferred colors.

I am experiencing this issue. Really unfortunate that one has to clone an entire dashboard to test out changes and then delete that dashboard if any of the changes are no longer desirable. Choosing to not publish should prevent changes from being saved.

Regarding Robbie Pearce's previous comment, I am able to bulk update based on a string of words in quotations. But I would need to see his example formula with, say, 3 different ticket IDs in order to better understand how it works with ticket IDs.

This issue is the primary reason I haven't been able to utilize dashboards. I can't figure out how to increase the size of my graphs without adding absurd amounts of white space. This issue makes my dashboard very visually unappealing and therefore unusable.

I also have this issue. If I update a report, that report should also update on the dashboard it's included on. For now, I have to make my changes to the report, remove the report from the dashboard, and then re-add the report to the dashboard. This is not ideal.

I would like the option of removing the Detected Language feature from my ticket view settings. This feature is of no use to me and it takes up precious visual space in an already busy field of view. All of my interactions with customers are in English, but Zendesk will detect foreign languages seemingly just due to the last name of someone who is entirely typing in English.

This feature would benefit me tremendously. I use ZenDesk tickets to track thousands of individual customer refund requests for damaged, undelivered, and poor quality products. I solve these tickets en masse on a periodic basis and currently have to open each ticket individually to change the status to Submit as Solved. Not being able to search for multiple ticket IDs and update them simultaneously is a significant time burden.

Side conversations are an important part of my job as the dedicated ZenDesk agent for my company. I use them daily when I'm stationed at my desktop computer or laptop. Not being able to use side conversations on the Mobile App prevents me from adequately resolving tickets on my days off work and when I'm otherwise away from my computer or laptop.