Sana Stephens

Has there been any movement on this enhancement request?

I created a ticket Friday the 17th, with Zendesk support because the placeholder doesn't work in a macro but if I manually paste the placeholder into the ticket comment section it does, which doesn't make sense.  I'll let you know once I hear back the resolution. I think it also works in a trigger, but I haven't confirmed because I don't want to force my team to add a tag to the ticket to send CSAT email, I want to use a macro.

I just tried using this placeholder with the new CSAT and it doesn't work in macros.

I have a Category with 10 sections with articles in each section.  However I have one section that has only 2 additional sections with articles in those subsections but the two sub section aren't displaying on the category page.  I have to click into the section to see the sub sections.  Is there a way to update the HTML to display the down to the 3 level of sub sections?  

Specifically the 3rd level sub section isn't displaying on the Category or Section pages.  I have to click into the 2nd level section to see the 3rd level sections and the underlying articles in those sections.

This recently came up for my firm and I couldn't believe there wasn't a way to permission schedules in custom roles.  We have multiple brands and I don't want to make every manager/department head that should have the ability to upload holidays and adjust their support hours an Admin.  Please prioritize or let us know if you need more use cases to help push the need for this functionality.

Its unfortunate this is set to not planned, especially with the new EAP on creating branded spaces on the support side.  That is our use case, we have organizations that are in different brands and today the only way to can manage it is very manual and no allowing but a small number of people the ability to create organizations because we CAN'T stop the domain from being added automatically. Our clients are banks and financial firms that have internal walls between different teams so we have to keep the users separate so 1 they can't see other tickets from groups outside their Organization and 2. content in the support portal is also siloed.

It would be extremely helpful to update the article language in bulk.  We have 3 different English options now that we've merged our Zendesk instances and no way to bulk update the language.

The multi organization didn't really work in practice.  It added the first organization but didn't add the second.

Nice updates. The new support in the csv imports to add multiple organizations to a user very helpful.  Is there a way to update the time zone via the csv format?  

Why can't we use current user instead of hardcoding the agent's name?