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Zanes Pullin

Entrou em 02 de abr. de 2024

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Última atividade em 13 de dez. de 2024

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Zanes Pullin comentou,

ComentárioWhat's new in Zendesk

Still waiting on dark mode. I thought it was coming this year…

Exibir comentário · Publicado 13 de dez. de 2024 · Zanes Pullin

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Zanes Pullin comentou,

ComentárioWhat's new in Zendesk

Samual Preiss

 

There is no new information in that forum. They said dark mode was coming this year. We're all the way in November. All these fancy new features and they still can't provide a simple dark mode. 

Exibir comentário · Publicado 06 de nov. de 2024 · Zanes Pullin

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Zanes Pullin comentou,

ComentárioExtending Zendesk

It would be great if we could set it to prompt you if try to close a ticket tab by clicking on the ‘x’. Right now, if you close a ticket tab, it will not keep your time.

Exibir comentário · Publicado 01 de ago. de 2024 · Zanes Pullin

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Zanes Pullin criou uma publicação,

PublicaçãoZendesk Support EAP - Redaction suggestions

I was able to get feature to work with addresses and passwords. Below are a list of suggestions:

 

Add detection for SSN

The feature should be detecting SSN. This is arguably the most important PII to detect and redact.

 

Add advanced options:

We need additional options for users to select which PII to look for as well as defined patterns for detection (ie: specific alphanumeric strings). This will allow for each user to fine tune to feature to the needs of the organization. We do not want to redact names or addresses.

 

Auto Delete Feature:

Allow for an auto delete feature or trigger for when PII is detected.

 

Publicado 10 de jun. de 2024 · Zanes Pullin

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Zanes Pullin comentou,

ComentárioSecurity and user access in Zendesk Support

We also do not have this feature, despite paying for it. 

Exibir comentário · Publicado 09 de mai. de 2024 · Zanes Pullin

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Zanes Pullin comentou,

ComentárioTicket automation and collaboration

We should have the option to redact automatically without agent intervention.

Exibir comentário · Publicado 24 de abr. de 2024 · Zanes Pullin

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Zanes Pullin comentou,

ComentárioBusiness rules

It would be nice if we could get an option to make comment text case sensitive.

Exibir comentário · Publicado 09 de abr. de 2024 · Zanes Pullin

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