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Juan Manuel Giannini's Avatar

Juan Manuel Giannini

Entrou em 29 de set. de 2023

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Última atividade em 02 de jul. de 2024

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Juan Manuel Giannini comentou,

ComentárioWorking with articles in the knowledge base

Hi there! I have the Guide Help Center deactivated at the moment. How do I make the files in the Media Library available to end users? I mean, I'm trying to use it as a repository, to use the source image address elsewhere. I can't get the URL to be available for everyone. Do you know how to do it? Thanks!

Exibir comentário · Publicado 02 de jul. de 2024 · Juan Manuel Giannini

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Juan Manuel Giannini comentou,

ComentárioUsing Built by Zendesk apps

Hi there! Does anyone know what Meta requirements are for submiting templates with images/videos/documents? I've been submitting them, but couldn't get them to be approved so far. I have used repositories both from Zendesk Media Library and from outside sources. I've ran out of ideas… Any advices? Could anyone succed while adding this kind of headers to your templates? Thanks!

Exibir comentário · Publicado 02 de jul. de 2024 · Juan Manuel Giannini

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Juan Manuel Giannini comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Are there any updates on this project? It would be great to add/integrate Tik Tok to Zendesk!

Exibir comentário · Publicado 15 de nov. de 2023 · Juan Manuel Giannini

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Juan Manuel Giannini comentou,

ComentárioAPI and SDK

Hi Noly! Thank you. Could you elaborate? I think we have Sunco integrated, but I'm not sure. And what would leverage Sunco Api mean? Thanks!

Exibir comentário · Publicado 23 de out. de 2023 · Juan Manuel Giannini

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Juan Manuel Giannini comentou,

ComentárioAPI and SDK

Hi. I'm interested in knowing how to make this work on messaging channels:

 

I'm trying to update a ticket with a public commentary with this:

{
    "ticket": {
        "comment": {
            "body": "Oi, tudo bem?\nSou do time de Atendimento de Contestações da Kovi e estamos aqui para dar seguimento referente à sua dúvida de contestação em andamento conosco.\nPodemos prosseguir por aqui?",
            "public": true
        }
    }
}

It's working if i send it by e-mail channel, but it didn't work with Messaging channel. How can i update a message's ticket with a public commentary?

I'm experiencing the same issue. 

Exibir comentário · Publicado 18 de out. de 2023 · Juan Manuel Giannini

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Juan Manuel Giannini criou uma publicação,

Publicação Feedback - Ticketing system (Support)

While submitting a side conversation, one should be able to modify the Requester of that Child ticket from the beggining. You could just add that field in the workflow, and it would be really handy for many agents across multiple companies. Just add another box (field). It could say "from", or just "Requester". Thanks!

Publicado 09 de out. de 2023 · Juan Manuel Giannini

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Juan Manuel Giannini criou uma publicação,

Publicação Feedback - Ticketing system (Support)

It would be great if you could make the channel of response for messaging tickets, something customizable. As you can see here, in a conversation via whatsapp, I have the option to send an Email. I don't want that there. It would be awesome if you could add something so we can enable or disable that. Thanks! 

Publicado 05 de out. de 2023 · Juan Manuel Giannini

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Juan Manuel Giannini comentou,

ComentárioUsing Built by Zendesk apps

Hi there! Is there a way to autopopulate the ticket forms of the Child Ticket? I mean, getting the same forms from the parent ticket, to the child one? Thanks!

Exibir comentário · Publicado 03 de out. de 2023 · Juan Manuel Giannini

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Juan Manuel Giannini comentou,

ComentárioAutomatización de tickets y colaboración

Hay forma de que el Ticket Hijo herede el Requester del Ticket Madre?

Exibir comentário · Publicado 29 de set. de 2023 · Juan Manuel Giannini

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Juan Manuel Giannini comentou,

ComentárioAdministración de clientes y perfiles

Se puede automatizar, o generar un disparador para cambiar el solicitante?

Exibir comentário · Publicado 29 de set. de 2023 · Juan Manuel Giannini

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