Paul Jacinto

Hi Zendesk Team, You might consider adding these features. In our organization. we have a wall mounted monitor in from of 10 NOC Engineers 24/7 waiting and checking for the incoming tickets. We currently using google extension auto refresh to view if there are incoming newly tickets. However, if there will be a sound notification or a color coded bar that will change color whenever there is incoming ticket. This will be a game changer compared to other ticketing systems. Hope you might consider it.