Holly
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Holly comentou,
We need this as well.
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Holly comentou,
Sabra Lisa Kelly Is there an update to the bug that Matt was experiencing? We currently have some users experiencing this.
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Holly comentou,
I'm also having the same issue as above (although not with groups)
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Holly comentou,
Super excited for the "total resolution time." However, is there any way to get the SLA to pause when the ticket is on hold?
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Holly criou uma publicação,
Is there a way to see how many times a ticket has been updated with the same status in Explore?
RespondidaI know we can report on how many times a status changed, but can we report on how many times a ticket was updated and the status stayed the same? For example, a ticket is updated 10 times in Open s...
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Holly comentou,
Hi Ifra! I appreciate the reply but unfortunately can't share the public URL. Thank you for the offer though. I'll keep on messing around with the instance!
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Holly comentou,
Hi Ifra, Thank you! But is there any way to change the order of the comments inside the tickets for the end users? Currently this still shows the oldest comment on top
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Holly comentou,
This should at least be changed to only admins being able to change requester.
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Holly comentou,
Can we please change this back? I'm worried that agents will easily change the requester when it shouldn't be changed
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Holly comentou,
Adding a +1 to this as well for it to be configurable. It is so much more valuable for us to have the subject than the requester.