Paul Lawrence

1. Comunidade
2. Support - Product Feedback
3. Default assigned group when creating new user

Hi, Whenever I create a new agent account, the default group assignment is one of the first groups created. I would like to change what the default group is for the zendesk account that I am an adm...

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• Paul Lawrence
• Criado 7 de setembro de 2018 13:42
• 2 votos

1. Comunidade
2. Support - Troubleshooting and Q&A
3. Embed a PDF in Help Center articles

Hi, Sorry about not posting a status update sooner. I opened a support ticket to address the issue in the new Help Center format not allowing PDFs to be displayed as the article when the PDF is sto...

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• Paul Lawrence
• Criado 9 de maio de 2018 20:10
• 0 voto

1. Comunidade
2. Support - Troubleshooting and Q&A
3. Embed a PDF in Help Center articles

@ioannis Sorry about not being clear on the Help Center version. I updated my previous post and I will post the results on the new help center theme.

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• Paul Lawrence
• Criado 17 de abril de 2018 19:15
• 0 voto

1. Comunidade
2. Support - Troubleshooting and Q&A
3. Embed a PDF in Help Center articles

@ioannis Thanks! It worked fine on the older version of the Help Center with attached PDFs in an article that is viewable (not hidden). I need to test in the new version of the Help Center now.  

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• Paul Lawrence
• Editado 17 de abril de 2018 19:13
• 0 voto

1. Comunidade
2. Support - Troubleshooting and Q&A
3. Embed a PDF in Help Center articles

Hi, Zendesk is depricating the ability to upload PDF files as assets with the new Help Center templates. Has anyone had any success with displaying article PDF attachments in the same article for t...

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• Paul Lawrence
• Criado 16 de abril de 2018 20:35
• 0 voto

1. Support
2. ...
3. Workflows
4. Using skills-based routing (Enterprise)

Is the new Routing feature an easier interface to design triggers or is it a replacement for triggers? In my zendesk account an agent can be in multiple content specific groups. I have triggers set...

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• Paul Lawrence
• Criado 12 de abril de 2018 14:22
• 0 voto

1. Comunidade
2. Support - Product Feedback
3. Remove email signatures based on configurable HTML tags or RegEx patterns

Hi, Can this please be added to the feature requests? It can be an exception to ignore the email signature for triggers so the correct trigger will "fire" on the main content within the e...

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• Paul Lawrence
• Criado 20 de março de 2018 15:00
• 0 voto

1. Comunidade
2. Support - Product Feedback
3. Remove email signatures based on configurable HTML tags or RegEx patterns

Hi Zendesk Support, Any update on this feature request to ignore email signatures so triggers do not assign tickets incorrectly?

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• Paul Lawrence
• Editado 10 de janeiro de 2018 17:19
• 0 voto

1. Comunidade
2. Support - User Tips & Tricks
3. Round robin ticket assignment

@Michael Stone,   Could please update this support article with the setup steps? I updated the lines indicated in your instructions and I am getting messages for deprecated methods at lines 33, 278...

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• Paul Lawrence
• Criado 3 de fevereiro de 2017 14:59
• 0 voto

1. Support
2. ...
3. Channels
4. Using Web Widget to embed customer service in your website

If an account is using multibrand. Can a web widget be created for each brand to control which help center knowledge base content is searched?

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• Paul Lawrence
• Criado 11 de dezembro de 2015 20:43
• 0 voto