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Jake Mahon
Entrou em 07 de abr. de 2023
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Última atividade em 25 de abr. de 2023
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Atividade mais recente por Jake Mahon
Jake Mahon comentou,
Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has. How can you tell what schedule is applied to a ticket?
Exibir comentário · Publicado 25 de abr. de 2023 · Jake Mahon
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Jake Mahon comentou,
I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wrong?
By the way, we've changed "cases" to "tickets".
Exibir comentário · Editado 24 de abr. de 2023 · Jake Mahon
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Jake Mahon comentou,
Hi Pulkit Pandey we actually have one more issue 😅
How can we change "Organization requests" to "Organization cases"?
Thanks in advance for any help you can offer 😃
Exibir comentário · Publicado 20 de abr. de 2023 · Jake Mahon
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Jake Mahon comentou,
Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?
Exibir comentário · Publicado 19 de abr. de 2023 · Jake Mahon
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Jake Mahon criou uma publicação,
Hi there,
We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?
I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why.
Any help is appreciated. Thank you.
Publicado 07 de abr. de 2023 · Jake Mahon
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Jake Mahon comentou,
Hi - I have a question about this sentence in the official comment:
In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the articles and decide which of the readers can see them when they open an article.
Is this feature still on the roadmap? If so, when is it planned for release?
Exibir comentário · Publicado 07 de abr. de 2023 · Jake Mahon
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