Chris Brown

Following up on this, did the knowledge base dataset release come out, and does it track upvotes and downvotes over time? We had that capability in legacy reporting but that's being taken away, and I don't see it in explore

Following up on this! Has the ability to track total # of votes over a time frame been implemented into Zendesk Explore? Not the average, the total number of thumbs up, and the total number of thumbs down. Thank you!

Hi ZD Team, 

Could you please provide some clarity on how the User role of a visitor to your guide is determined? The one you can use as a filter at the top of the report.

Specifically, how is 'Staff Member (signed in)' determined - Is it determined by checking against the registered list of Team members? If so, is there a way to filter out a specific domain instead? My organization occasionally creates test emails like chris+1234@organization.com and it would be really handy to include those as a Staff Member as well.

Thank you!