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Hannah Lucid

Entrou em 30 de nov. de 2022

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Hannah Lucid comentou,

ComentárioExplore recipes

I would like to mimic Almog Zamir's statement. We need the ability to report on Time Spent in Statuses, both system and custom, in Business Hours. Is there anything on the roadmap for this?

Exibir comentário · Publicado 23 de jan. de 2025 · Hannah Lucid

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Hannah Lucid comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

+1 - We should be able to report on Custom Statuses in Business Hours, or any status in Business Hours to be honest. Whether this is completed by filtering by a system schedule or some other way, please implement this. Reporting will be elevated and you'll make a league of us happy. 

Exibir comentário · Publicado 23 de jan. de 2025 · Hannah Lucid

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Hannah Lucid comentou,

Comentário na comunidade Q&A - Help center and community

Bumping this thread to see if anyone can help! :)

Exibir comentário · Publicado 20 de dez. de 2024 · Hannah Lucid

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Hannah Lucid criou uma publicação,

Publicação Q&A - Help center and community

Hi there,

 

We are looking for a way to add in a ‘disclaimer’ box that only appears on a specific form. I found this article which gives a code, but it isn't for a specific form. My coding knowledge is limited, so I was really hoping someone on here might know the answer?

 

This is the current code I have on the new_request_page.hbs page:

 

  
  

General Ordering Notes

Once the quote has been submitted, our procurement team will produce a quote. The quote will be sent to the RM for approval, as they are the only team members who can approve quotes per RPM standard processes. All order requests will require a VALID PO or WTN in order to process the order. We will not be able to process the quote if anything but a valid PO or WTN is provided. Quotes signed with an email, an "approved", a date, or anything else that does not represent a PO will not be approved.

PLEASE READ: Docks and peripherals are only certified to be compatible with the computers listed here. If you need a peripheral for an existing machine, please note that here and include your computer brand, and serial number. We may need to contact you directly to clarify your request and get more compatibility information before ordering. If placing an order for Microsoft Office licenses, they are purchased per PC. Please also note that Integris does not own that license key/account, this is managed on the property level.

 

It looks like this:

 

However, this shows up for ALL forms, not the specific one we'd like this for. 

 

I've tried adding the code:

 

 if (window.location.href.indexOf('ticket_form_id='31682700836123') > -1) {
 $('.form-disclaimer').show();
} 

 

but this doesn't work on the new_request_page.hbs code. 

Thank you in advance!

Ifra Saqlain  tagged as you're a wizard with this kind of coding. 

Editado 09 de dez. de 2024 · Hannah Lucid

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Hannah Lucid comentou,

Comentário na comunidade Feedback - Help Center (Guide)

I noticed this article says that it is planned but it's related to content blocks. Is there a feature planned to allow us to clone/duplicate articles? Maybe an agent likes the formatting they used or the first handful of steps are the same for a new process they are documenting. Thank you!

Exibir comentário · Publicado 09 de dez. de 2024 · Hannah Lucid

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Hannah Lucid comentou,

ComentárioUsing the knowledge base in Help Center

Hello! I'm trying out article templates again after having a prior mishap. I followed the directions of this article to create the template and added the tag, but when I go to create a new article or edit an existing article to add the template, I don't see a drop-down for this. Is that normal? Did I do something wrong?

 

Exibir comentário · Publicado 20 de nov. de 2024 · Hannah Lucid

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Hannah Lucid criou uma publicação,

Publicação Feedback - Admin Center

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I believe that all Zendesk customers have been affected by their inability to access form conditions directly in the edit form view. This issue is inconvenient and a waste of time, as users must exit the edit form page, locate the form, and then click on edit conditions.

 

What problem do you see this solving? (1-2 sentences) 

Convenience, Accessibility, Time Saver

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem is encountered daily.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Not at this time.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

See mock-up below:

 

Editado 18 de nov. de 2024 · Hannah Lucid

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Hannah Lucid comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1. Not being able to bulk import values feels really limiting, especially when managing fields that are ever-expanding. 

Exibir comentário · Publicado 12 de nov. de 2024 · Hannah Lucid

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Hannah Lucid comentou,

ComentárioAdditional ticket channels

Hello, is there an answer to Allison Cloyd's comment above?

Exibir comentário · Publicado 29 de out. de 2024 · Hannah Lucid

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Hannah Lucid criou uma publicação,

Publicação Q&A - Reporting and analytics

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I believe all Zendesk customers have been impacted by not being able to review changes made on a report and being able to audit the date and agent who made the change and what changes were made, similar to how we can do with Triggers and their revision history.

 

What problem do you see this solving? (1-2 sentences) 

 Being able to audit changes made to reports.

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem is encountered daily.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Not at this time.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Similar to the revision history on triggers. 

Publicado 16 de out. de 2024 · Hannah Lucid

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