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Jacob Punz

Entrou em 11 de jul. de 2024

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Última atividade em 11 de jul. de 2024

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ComentárioTeam members and groups

Hi Zendesk team!

 

We have a set of agents whose ticket permissions are set so that they can only view tickets within their groups (‘Ticket’s they can access' is ‘Within their groups’). Is there a way these agents can view the tickets they have submitted to other groups (tickets they are the Requester on) or are CC'd on from within Zendesk, without them having access to other tickets in other groups which they aren't involved on? E.g. If a team member from our data team submits a ticket to HR is there a way for them to view this ticket in Zendesk without having access to the other tickets in the HR queue? Right now this set of agents can still interact with tickets via email but have requested a way to interact with them from within Zendesk.

 

Cheers,

Jacob

Exibir comentário · Publicado 11 de jul. de 2024 · Jacob Punz

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