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Brooke B.

Entrou em 12 de jan. de 2023

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Última atividade em 05 de nov. de 2024

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Brooke B. comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

I want to chime in to say +1 to this request! We are experiencing the same difficulties for my team as well and this reporting would be a huge help!

Exibir comentário · Publicado 05 de nov. de 2024 · Brooke B.

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Brooke B. criou uma publicação,

Publicação Feedback - Ticketing system (Support)

One of our agents has identified that ticket indexing fields that are set up as numeric values will automatically change when scrolling up or down with their mouse/trackpad when accessing Zendesk Support via Safari on her Mac. I attempted to recreate the issue on my own computer and found that the same thing happened to me while accessing Zendesk via Safari (I do not have this issue when using Chrome). I've not found any system settings that can be disabled to avoid this, but I could be missing something.

 

I don't know how long or how often this has been happening, but it is very easy to miss when this happens and could cause reporting to be inaccurate and wanted to reach out to put this on your radar in case there may be a fix available.

Publicado 24 de abr. de 2024 · Brooke B.

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