Pesquisas recentes


Sem pesquisas recentes

Khoa Le's Avatar

Khoa Le

Entrou em 13 de jul. de 2023

·

Última atividade em 13 de jul. de 2023

Seguindo

0

Seguidores

0

Atividade total

2

Votos

0

Assinatura

1

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Khoa Le

Khoa Le comentou,

ComentárioTicket basics

While the advantages of agent workspaces are apparent for accounts that provide support using multiple channels, this is a severe step back for those of us who only use email. The layout of agent workspaces does not mimic the workflow/layout of email.

It's obvious that agent workspaces is catered towards accounts using multiple channels for support; and so this feels like a con to upgrade/add additional channels to make the most of the "feature."

Agent workspaces can obviously exist without it being a mandatory layout (it has since its introduction), and so it makes no sense to push this onto those of us who do not need/prefer it.

Exibir comentário · Editado 13 de jul. de 2023 · Khoa Le

0

Seguidores

1

Votos

0

Comentários