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svetlana CHITOROAGA

Entrou em 08 de fev. de 2024

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Última atividade em 23 de abr. de 2024

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svetlana CHITOROAGA comentou,

ComentárioUtilisation des articles de la base de connaissances

Bonjour, 

Une fois les articles créés, peut on les exporter?

 

Exibir comentário · Editado 23 de abr. de 2024 · svetlana CHITOROAGA

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svetlana CHITOROAGA criou uma publicação,

Publicação Q&A - Talk and text

Hello, I find myself in a complicated situation I have 2 completely separate lines for 2 antities and in no case, the agent, on the other hand the directory of the 2 lines is mixed, we cannot dissociate them, which poses a problem, each line should have its own directory, both for practical reasons and also for confidentiality reasons, is there an option provided for this?

Publicado 08 de fev. de 2024 · svetlana CHITOROAGA

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svetlana CHITOROAGA comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hello, I find myself in a complicated situation due to the fact that the light agent has access to the end user directory, I have 2 completely separate lines and under no circumstances should the light agent have access to customer information that does not concern him , just like for agents, the directory of lines are mixed and this is not practical. we should determine the accesses of the light agent, rather than paying him a subscription as an agent simply for his access. Is there a solution planned for this?

Exibir comentário · Publicado 08 de fev. de 2024 · svetlana CHITOROAGA

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