Kalle Windefalk
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Atividade mais recente por Kalle Windefalk-
Kalle Windefalk comentou,
+1 We're in the same situation as John Meyer
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Kalle Windefalk comentou,
Katarzyna Karpinska It's not possible to delete a content block atm but we are planning to add this functionality before the end of the year. Any news on when this can be implemented?
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Kalle Windefalk comentou,
Brett Bowser You answered Fiona The native reporting for search activity will include the agent's search results as well as end-users This article state Search data includes end-user searches in...
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Kalle Windefalk comentou,
I also need this. We would like to be able to link to internal articles (private) in public articles to connect the two for our agents for faster resolution and minimize duplicate internak articles
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Kalle Windefalk criou uma publicação,
We need to measure linked ticket in a specific section for a specifik user segment
What is the problem? We can not measure which internally (for our agents) published articles are linked in tickets Why is it a problem? We can not see which articles are used the most and thus ...
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Kalle Windefalk comentou,
+1
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Kalle Windefalk comentou,
Any update on this?
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Kalle Windefalk comentou,
Agree
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Kalle Windefalk comentou,
+1
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Kalle Windefalk comentou,
Agree