Kalle Windefalk
-
Atividade total285
-
Última atividade
-
Membro desde
-
Seguindo2 usuários
-
Seguido por0 usuário
-
Votos98
-
Assinaturas111
Visão geral da atividade
Atividade mais recente por Kalle Windefalk-
Kalle Windefalk comentou,
+1 I agree with everyone. It's working i Zendesk Talk with an admin who can control the service without an licens
-
Kalle Windefalk criou uma publicação,
Dedicated greeting for alert or announcement messages
What is the problem? We don't have a fast way of putting alerts and announcement messages as the absolut first greeting in Talk. Why is it a problem? When "system down" events happens the line...
-
Kalle Windefalk comentou,
I'm also curious how to use "downtime announcement". Ideally that would be a dedicated greeting option which would be placed first in case of use.
-
Kalle Windefalk criou uma publicação,
Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide
What is the problem? Agents need to manually choose other brands to search for articles in the the knowledge center app. Why is it a problem? Agents often miss articles that resides in another help...
-
Kalle Windefalk comentou,
I cast my vote for ability to use brand common signature
-
Kalle Windefalk comentou,
Totally agree +1
-
Kalle Windefalk comentou,
+1
-
Kalle Windefalk comentou,
Thanks Rob Stack! I was looking in the wrong dataset. This is great! =)
-
Kalle Windefalk comentou,
I would like to be able to report on linked article tickets where the link is private or public.
-
Kalle Windefalk comentou,
+1 Agree Even tho it is possible to report on article edits in insight, insight is closing down in february. Please implement this metric in Zendesk Explore