Rie OGAWA

We need to explain in detail to our customers, who are using Zendesk for their business, the situation of the inability to detect error mail, a basic email function, before we can consider taking action.

This problem has been unresolved for a long time.

Please provide a definite timeframe and outlook for a resolution.

Hi, our team needs this feature as well.

We can share email replies to share activity with non-Zendesk agents. This will make it easy for managers to check that the agents are working smoothly.

In addition, there are many cases where we do not want to disclose the address to end-users, so we would like to use the BCC function; the agents can set addresses to share information each time they reply to end-users.

I have high hopes for all of Zendesk Support members.
I thank you always for your efforts.

Hi, I would like to use this feature, too.

I think that an easy-to-understand order of ticket status is important for agents to select the correct status on Zendesk tickets.

I have high hopes for all of Zendesk Support members.
I thank you always for your efforts.