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Max

Entrou em 24 de jan. de 2023

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Última atividade em 08 de jan. de 2025

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Max comentou,

ComentárioManaging your email

ERROR

Be careful this is wrong :

Note: Your domain will be automatically appended to zendeskverification. If your domain is used in more than one Zendesk account, your TXT record can include all of the verification codes, separated by a space, up to 255 characters.

 

You have to do 2 separate DNS records and not separate them by a space for it to work. Confirmed by Zendesk Support (Support Tech Engineer Principal Tier 3)

Exibir comentário · Publicado 08 de jan. de 2025 · Max

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Max comentou,

ComentárioGestion de vos e-mails

ERRATUM 

Attention ceci est faux :

Remarque – Votre domaine sera automatiquement ajouté après zendeskverification. Si votre domaine est utilisé par plusieurs comptes Zendesk, votre enregistrement TXT peut inclure tous les codes de vérification, séparés par un espace, jusqu’à un maximum de 255 caractères.

 

Il faut faire 2 enregistrements DNS différents et non les séparer par un espace pour que cela fonctionne. Confirmé par Support Zendesk ( Ingénieur Support Technique Principal Tier 3)

Exibir comentário · Publicado 08 de jan. de 2025 · Max

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Max comentou,

ComentárioTriggers and automations

hello, it seems that DC is not supported in views. Since few months (weeks?) I add a DC as a view title, but when I come back it's not there anymore and not translated.

Would be useful because our team is international and we need translation, for example

🧑🏻‍💻MY TICKETS

🧑🏻‍💻MES TICKETS

🧑🏻‍💻MIS TICKETS

Exibir comentário · Publicado 12 de dez. de 2024 · Max

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Max comentou,

ComentárioTicket basics

hello Paolo 

how can we add cc in a macro triggering a side conversation ? 

When creating a macro, we can pre-fill the “To” field but not add cc. I was wondering if there was a special way to do it adding cc: or something ? Thank you

Exibir comentário · Publicado 11 de dez. de 2024 · Max

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Max comentou,

ComentárioSetting up Zendesk Chat

hello Paolo 

so we want to add Proactive messages for visitors of our website : 

- one trigger for homepage

- one trigger for special categories (christmas) of our website

- one trigger for checkout

 

We setting the 3 triggers, with the specified URLs. It appears that if a visitor arrives at the homepage, and see the first proactive message, then the 2 others won't work. Is that a normal behaviour ? Shouldn't it trigger the 3 times if visitor navigates through homepage, then christmas category, and then checkout ?

 

thank you

Exibir comentário · Publicado 29 de nov. de 2024 · Max

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Max comentou,

ComentárioRouting

hello Barry Neary 

I've been told by zendesk support that I can exclude some brands from omnichannel routing in Messaging Channel.

On my side I thought this was just possible for email/web form tickets, for which I just have to not add the routing tag.

 

Please confirm if it's also the case for Messaging, or if Messaging is automatically included in OCR like Talk channel for example

Thank you

Exibir comentário · Publicado 26 de nov. de 2024 · Max

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Max comentou,

Comentário na comunidade Q&A - Tickets and email

hello Ifra Saqlain 

it seems that this code doesn't work anymore with new version of Copenhagen, any solution on your side ? :)

Exibir comentário · Publicado 15 de nov. de 2024 · Max

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Max comentou,

ComentárioUsing legacy AI agent functionality

Hello same as Sistema , do we know if soon it's going to be able to capture data also on Social (whatsapp, facebook) bots without having to use SunCo ? Seems like a huge limitation. Thank you

Exibir comentário · Editado 13 de nov. de 2024 · Max

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Max comentou,

ComentárioHelp with bots and automation

Hello, do we know if soon it's going to be able to capture data also on Social (whatsapp, facebook) bots without having to use SunCo ? Seems like a huge limitation. Thank you

Exibir comentário · Publicado 13 de nov. de 2024 · Max

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Max comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We need this feature back, it's really a pain point for us and our agents.

If some of us want to hide it and other really need it, then it has to be an admin choice in the configuration of the instance :)

Exibir comentário · Editado 07 de nov. de 2024 · Max

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