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Vaibhav Shetty
Entrou em 27 de abr. de 2023
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Última atividade em 28 de mai. de 2024
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Atividade mais recente por Vaibhav Shetty
Vaibhav Shetty comentou,
Hi is there any way we can block the ticket creation in Zendesk using Keywords can you please add this functionality
Exibir comentário · Editado 28 de mai. de 2024 · Vaibhav Shetty
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Vaibhav Shetty comentou,
Hi Tony thank you for the reply can you please help us creating a formula for calculating how many business days it took to solve the ticket after it got created
we are new to creating custom attributes and metrics because of that we are stuck in this case can you please help us
Exibir comentário · Publicado 24 de mai. de 2024 · Vaibhav Shetty
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Vaibhav Shetty comentou,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Exibir comentário · Publicado 22 de mai. de 2024 · Vaibhav Shetty
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Vaibhav Shetty comentou,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Exibir comentário · Editado 22 de mai. de 2024 · Vaibhav Shetty
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