Tom Byrne

Hi Gaurav, while I would prefer to be able to edit at least tags on a closed ticket, I can understand the potential technical complexities of implementing a change like that.

For me the biggest challenge is managing the closed ticket list, as there is nothing I can do except use a separate tracker to manage these (e.g. in excel).

If could just create a follow-up ticket, and have a view to hide any closed tickets that have a follow up ticket attached, while not perfect this would at least allow me to manage a list that I could actually reduce down. This would just need a filter option added on views for this.

I imagine this would be a middle ground that may help some users (obviously not everyone), and may have a smaller amount of engineering effort.