Vidhya Vijayakumar

1. Comunidade
2. Support Q&A
3. Organization Subscription Notification

One more update here: even when I changed the user to access only the tickets they submit, the Organization Subscription notification includes them in the email notification. 

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• Vidhya Vijayakumar
• Criado 29 de fevereiro de 2016 22:01
• 0 voto

1. Comunidade
2. Support Q&A
3. Organization Subscription Notification

Referring to the suggestion from Seama: Changing this Access, will cut them off from all tickets filed by anyone else in the organization We want the users to still have access to the organization'...

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• Vidhya Vijayakumar
• Criado 29 de fevereiro de 2016 21:47
• 0 voto

1. Comunidade
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

any update on this? its very annoying for the customers to have to have read everything backwards. Some of our customers have very long ticket threads

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• Vidhya Vijayakumar
• Criado 13 de janeiro de 2015 18:44
• 4 votos

1. Comunidade
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

It looks like the agents are not able to reverse the order of comments either now. Didn't this used to be allowed in the web portal? Its un-intuitive to have end users have the comments in reverse...

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• Vidhya Vijayakumar
• Criado 23 de julho de 2014 00:19
• 4 votos