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Jason Thees
Entrou em 30 de mai. de 2023
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Última atividade em 08 de nov. de 2024
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Atividade mais recente por Jason Thees
Jason Thees comentou,
Anyone find an actual solution for this? We're experiencing something similar now. Support is looking into it, but if there's a fix I can do, I'd love to resolve this.
Exibir comentário · Publicado 08 de nov. de 2024 · Jason Thees
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Jason Thees comentou,
Yes, please. Give us something to look at before we make changes, to get a feel for this.
Exibir comentário · Publicado 09 de jan. de 2024 · Jason Thees
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Jason Thees comentou,
Adding another voice to this. Seems like a very basic functionality that should be easy to implement, exists in almost every chatbot I've seen, and has been requested for years. We really need this, Zendesk.
Exibir comentário · Publicado 30 de nov. de 2023 · Jason Thees
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Jason Thees criou uma publicação,
Character Counter option
Feature Request Summary:
It would be helpful to have a character counter display near the chat box. Perhaps something like:
Description/Use Cases:
Our use case is to provide legal information to folks who may not have the resources to find them. One of our methods is via SMS/MMS, and Twillo has a hard cap of 1600 characters. (https://www.twilio.com/docs/api/errors/21617) Since we provide legal info, I'm sure you can imagine how that can get lengthy. Ideally, there would also be a mechanism associated with this that would parse out replies into 1600 characters or smaller messages that could be sent in succession.
Business impact of limitation or missing feature:
This is critical for our foundation. As we ramp up the Helpdesk, we're going to see more and more texts come in, and it's going to be cumbersome for our Agents to have to use a third party tool to parse their answers down to bitesize blocks.
Other necessary information or resources:
https://kiosk.indianalegalhelpdesk.org
Publicado 30 de mai. de 2023 · Jason Thees
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