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Zachary Drake

Entrou em 02 de fev. de 2023

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Última atividade em 20 de mar. de 2024

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Zachary Drake comentou,

ComentárioDeveloper updates

I just got an email notification that our Zendesk is using the offset-based pagination and might be affected. Is there some way I can get more information about where we might be using this? Much of our Zendesk implementation was done before I started working for my current employer, so I don't know off the top of my head where we might be using this. Is there a way to learn which API or component we are using triggered this email warning? 

Exibir comentário · Publicado 18 de mar. de 2024 · Zachary Drake

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Zachary Drake comentou,

Comentário na comunidade Feedback - Help Center (Guide)

We're having the same issue:

I'll file a ticket. 

Exibir comentário · Publicado 06 de mar. de 2024 · Zachary Drake

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Zachary Drake comentou,

ComentárioTicket automation and collaboration

I'd like to make a macro that adds both a private comment for internal use, and a public comment that is sent to the requester. For example, I'd like one Macro "XYZ issue" to add the following comments to the ticket:

Public:
"We are sorry you are having trouble with XYZ. We are working on fixing it for you."

Private:

"To fix the customer problem with  XYZ, go to our internal documentation and follow the XYZ debugging procedure. Make sure not to expose sensitive issue ABC to the customer."

Is this possible? 

Exibir comentário · Publicado 02 de fev. de 2023 · Zachary Drake

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