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Ani Samajpati

Entrou em 28 de mar. de 2023

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Última atividade em 29 de dez. de 2023

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Ani Samajpati comentou,

ComentárioSEO and help center search

Hi Elizabeth Brown and Philip Addison

While you are waiting for Zendesk team to respond, I can share my experience here. For me, the code only worked when I archived the old articles. "Unpublishing" the old article led to a redirect to an authentication page and not to the new article.

I haven't tried deleting an article and redirecting it yet, so cannot comment on this part.

Best,

Ani

Exibir comentário · Publicado 19 de set. de 2023 · Ani Samajpati

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Ani Samajpati comentou,

Comentário na comunidade Developer - Zendesk APIs

Hi, 

Honestly, I wasn't expecting a response. Thank you so much for replying to my post! Let me elaborate the task here. We are looking to send an automated email to our messaging customers ONLY when 

- the messaging ticket has been created 10/20 mins ago

- there is no assignee on the ticket

- ticket status is 'New'

- Group is 'xyz'

-Ticket tag is 'xyz-pqr'

Currently, we are achieving this by automation but we have to set the 'hours since created' > 1 hour, which is not ideal.

As per your post, I can set up the webhook at ticket created, right? Actually, I need a webhook/some other solution to call the API when it's been 10 mins AND all of the conditions above.

Is there any way to achieve that using APIs? And I should be using the Zendesk Chat API right? for messaging tickets?

 

Best,

Ani

Exibir comentário · Publicado 18 de set. de 2023 · Ani Samajpati

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Ani Samajpati criou uma publicação,

Publicação Developer - Zendesk APIs

Hi, 

I am trying to find a way to create an automation which will run 10/20 mins after a ticket is created. Has anyone done this in the community? or can help with some ideas around this?

Would love to discuss details.

Thanks,
Ani

Publicado 15 de set. de 2023 · Ani Samajpati

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Ani Samajpati comentou,

ComentárioSEO and help center search

Hi Greg Katechis,

Please take a look at my code as well. I have copy-pasted part of it here. Reading thru the comments, I have added it within the ready function. I don't see any jquery code above my code. Can you please help me understand why the code isn't working. As soon as I click on the old article link, I keep hitting this zendesk auth page.

(function () {

"use strict";

ready(function () {

//Redirect old/deleted article links to new ones

varoldIds= ["4403387371533", "4403388286093"];

varnewIds= ["17697696633997", "4403392789005"];

for (vari=0; i
if (window.location.href.indexOf(oldIds[i]) >-1) {

window.location.href=

"https://support.neofinancial.com/hc/en-ca/articles/"+newIds[i];

}

}

Exibir comentário · Publicado 01 de ago. de 2023 · Ani Samajpati

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Ani Samajpati comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Ryan McGrew

Hi, I need to implement the same redirect solution to our zendesk instance and I'd rather not use the code indicated in this article unless there's no other choice. I see you have posted that a solution would be implemented in early Q2. We are in Q2 I believe. Is there a solution implemented yet? If yes, (Yay!) how can I make use of it? Documentation?

If no, then when will it be implemented?

Thanks,

Ani

Exibir comentário · Publicado 25 de jul. de 2023 · Ani Samajpati

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Ani Samajpati comentou,

Comentário na comunidade Q&A - Help center and community

Thank you Greg!

Exibir comentário · Publicado 10 de abr. de 2023 · Ani Samajpati

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Ani Samajpati criou uma publicação,

Publicação Q&A - Help center and community

Hi,

We are using a zenplates theme for our helpcenter. I am able to add a class="note" on the source code so that our EN pages are displaying the title "note" and the styling also comes through fine.

However, for the FR pages, the title is "note" instead of "Remarque". Can you please help? It's the same case for Warning and Tip callouts on our helpcenter.

Publicado 10 de abr. de 2023 · Ani Samajpati

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Ani Samajpati comentou,

ComentárioGlobal security and user access

Is there a way to check in the Zendesk ticket if the attachments were scanned?

Exibir comentário · Editado 31 de mar. de 2023 · Ani Samajpati

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Ani Samajpati comentou,

ComentárioWorking with articles in the knowledge base

Hi, I am trying to publish this french article (see screenshot). It shows as 'published' but I am unable to view it as a non-logged in user. As you can see the setting is visible to everyone and I don't see any errors in the article settings. Why is the article not visible then? Please help.

Exibir comentário · Publicado 28 de mar. de 2023 · Ani Samajpati

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