Lizabeth Felice

When bulk updating tickets to add an internal note, make sure you have a macro specifically set for internal notes. After selecting the tickets you want to update, choose the macro that contains the internal note to apply it to all selected tickets.

Hi Sam! 

When you create the field, ensure you added a tag to the field. If not you can go back and add a tag that you will use in the following steps. 

In order to view this within Zendesk, you need to create a view as follows: 

Conditions

Then you should test a ticket by checking off your Checkbox and submitting the ticket as Solved to ensure it ends up in that view. 

Hope this helps!