John Witt
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John Witt comentou,
+1 on 1). I don't care if the ticket is suspended, but in some cases like a no-reply@ this means an external system has processed our request. Having a specific view for a team lead to associate th...
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John Witt comentou,
We've noticed that the ellipsis only shows up for end user replies, and that the agent does not have the option. Is there a way to activate the ellipsis for the agent to see the history as well in ...