John Witt

1. Email
2. ...
3. Formatting and customizing your email
4. Understanding personalized email replies

I reported this to my support contacts, but also documenting here:There is a race condition/error scenario where if a ticket is reopened/follow-up created by a client and the client added text, the...

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• John Witt
• Editado 19 de julho de 2023 23:07
• 0 voto

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Can I use a trigger and a webhook to update tickets?

Agree with Andrew here - for savy admins with complex use-cases, webhooks with triggers is the only solution outside of using an integration tool. The article had to be written for a general audien...

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• John Witt
• Criado 13 de junho de 2023 13:52
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Suspended tickets

+1 on 1). I don't care if the ticket is suspended, but in some cases like a no-reply@ this means an external system has processed our request. Having a specific view for a team lead to associate th...

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• John Witt
• Criado 3 de março de 2023 23:31
• 0 voto

1. Email
2. ...
3. Formatting and customizing your email
4. Adding and removing the delimiter from email notifications

We've noticed that the ellipsis only shows up for end user replies, and that the agent does not have the option. Is there a way to activate the ellipsis for the agent to see the history as well in ...

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• John Witt
• Criado 27 de fevereiro de 2023 20:25
• 1 voto