Larry Browning
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Larry Browning comentou,
We have come up with a solution outside of Zendesk that we believe will work pretty well for us, but we have to be disciplined enough to manually keep it correct. We would prefer something interna...
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Larry Browning comentou,
Thanks for that answer Jahn. I guess I failed to mention we are only at the professional level, and that article says that feature is only available to Enterprise level and above. I do not know wh...
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Larry Browning criou uma publicação,
How to see which agents in my group are currently logged on to answer tickets
RespondidaFirst, I am new to Zendesk, in fact, we have not gone live yet. We are a pretty small support team, made up of primarily part time agents. We can be online at any time day or night. My fellow a...