Jan Helge Hagland

It would be of high value to us to be able to see all tickets for a company. Hopefully Zendesk will include this in the Hubspot integration so we hopefully don't have to make an integration our self.

A couple use cases:
For those working in Hubspot (like sales rep), they need to get an overview of support tickets for the company, contacts is less important. For some customers we have more than 100 contacts, we can't look into each of them to get an view of the tickets for the company.
An important function in a CRM system is to rate customers, not only by income, but also cost like amount of support (number of tickets).

The company information is already in Zendesk so it should be just as easy to sync ticket information with company as it is for contacts.