Simon van de Westerlo
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Simon van de Westerlo comentou,
+1
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Simon van de Westerlo comentou,
Hi all, take a look at https://support.zendesk.com/hc/en-us/community/posts/205750118-CC-Customer-On-All-Organisation-Requests , seems there's a solution for this issue.
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Simon van de Westerlo criou uma publicação,
Color in text of help center
RespondidaWe often paste a piece of (SQL) code in our helpcenter. It would be nice if we could mark some words with another color. This works when you paste the text but when the article is published the col...
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Simon van de Westerlo comentou,
+1 In our business our customers constantly reorganize and therefore this is needed
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Simon van de Westerlo comentou,
+1 @ Andrew, as I also asked in the other similar post, is there an ETA ?
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Simon van de Westerlo comentou,
Just add something like : Precondition Ticket tag doesn't contain: reminder_send Action Add ticket tag : reminder_send
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Simon van de Westerlo comentou,
Hi Carly, You'll need an automation for this and not a trigger. In an automation you can select Ticket : hours since... That's what you need. Good luck !
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Simon van de Westerlo comentou,
+1 Why Cloudset and not default in Zendesk ?
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Simon van de Westerlo comentou,
Thanks Spike, this very usefull to me, we have the same kind of service organisation and I believe this could be something to consider.
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Simon van de Westerlo comentou,
Hello Spike, Could you give us an update about your approach ? Im curious if it was succesfull and thinking about implementing something similar here myself. You can also email me at s.v.d.wester...