Jay Scott

How do we ADD fields to the Agent View Properties Panel?

Really wish you could build this in. We do not wish to utilize 3rd party extensions. This functionality should be made available from Zendesk direct and not 3rd party vendors. 

Yes, a customer support software company should have zero seconds with bots once a person requests "agent" etc.

This is a stupid feature, It clutters up my dashboard with comments from tickets that have already been solved. WTF, who wants this? We want to be looking forward or at present. The moment a ticket is solved this shyt needs to be removed from the dashboard. I now have bunches of them from solved tickets... what good does that do me?

Please add a preview window in triggers and automations where we can paste our templates and preview what the output would look like for customers... Tech support showed me a way to create a trigger to do this, and i have done so, but it is too many steps... I now have to open and update a ticket in order to preview what my customers would see.... Conversely, If there was a preview box.... or even a Preview tab in the advanced settings somewhere, where we could paste our ideas and it populate a live preview of our language with placeholders and macros. This would go A LONG WAY for helping us edit on the fly MUCH FASTER.

@Jacob,

Thank you for that... It is a little bit helpful...

Maybe using a specific would help... Below is an automation I created with intentionally too much on it... I wanted to see what each of the below come up as in the customers email survey... Unfortunately, not all of these show in the macro preview screen....

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Hi {{ticket.requester.first_name}},

Thank you for submitting your request - " {{ticket.title}} "

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Here's a reminder of what this request was about:

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Is there any place where we can paste in place holders to preview what they look like for testing purposes prior to adding them to an automation, trigger, email or any other place in zendesk? 

We would like to be able to cusomize emails for CSAT and live test the output instead of having to wait an our for the survey to be pushed out. etc.

By having a preview location, we can see and edit outcomes prior to adding them live. 

1000000% Agree!!!!

I just put in a ticket for CSAT. So we have an automation for customer survey. I am using many placeholders... I just want to see what the user is going to see.... So what, I have to wait in hour per the automation in order to see what my edits did? There needs to be a preview pane SOMEWHERE.... Even if you have a preview window in settings where you can copy paste from somewhere else (triggers, automations, etc) and see what the output will look like so you can edit on the fly without waiting hours to see change results.