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An Luu

Entrou em 26 de jun. de 2023

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Última atividade em 28 de jun. de 2023

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An Luu comentou,

ComentárioHow to manage social messaging channels
Help and FAQs

It's funny to wait for around 1-2 days to receive this kind of reply via chat support in Zendesk and the robot-like-result below. This agent don't even bother to check my concern.

I'm asking about what's the different between normal Ads & dynamics Ads on Facebook related to the tickets in Zendesk. Since same as above, I plan to run Engagement - Message in Facebook Ads Manager.

Theoretically, it's not dynamics Ads!

 

Exibir comentário · Publicado 28 de jun. de 2023 · An Luu

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An Luu comentou,

ComentárioHow to manage social messaging channels
Help and FAQs

Hi Zendesk Customer Care Team,

Just want to know if we will run Ads by FB Messenger, users will ping us via those Ads in FB Messenger ==> will it create ZD tickets?

I checked this article but it's a bit blur on if it will it create ZD tickets or not? ==> While ads created by Facebook Ads Manager create tickets in Zendesk, dynamic ads won't be converted to tickets due to Facebook's limitations.
 
 
As my understanding : to enable the option on "Include unpublished posts", right? But this is for post, I'm asking for Ads by FB Messenger specifically. Or dynamic ads equal to Ads by FB Messenger? Is dynamic ads included our Engagement - Message in Facebook Ads Manager?
 
Thanks!

Exibir comentário · Editado 26 de jun. de 2023 · An Luu

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