Daniel Yanez

James,

This definitely clarifies the questions I had in regard to auto adding users to groups. Like you said it doesn't necessarily help my case but it does give me good insight into how ZD does it. All of our users have the same email domain so I will just have to manually change what group they are in once I've auto added them to a group with the domain we use. Or figure out a more productive way to do this. Thanks for your input.

I didn't find everything useful in the zendesk on zendesk, but the stuff I did find useful, I found super useful. Wish zendesk on zendesk would be brought back. I'm new to zendesk, and as someone who is in charge of our company's IT helpdesk, love reading through all the articles and documentation. It helps optimize our zendesk and it helps speed up the process of helping our end-users.

Our company is curious about how zendesk syncs end-users into organizations. A little info about our situation, we've enabled provisioning on azure AD with zendesk in creating end-users. What I'm wondering is when a user is automatically created, is there a way to then have them automatically put into an organization in zendesk based on info from azure when creating the user. We want zendesk to pull property info(basically location) form azure and then assign them to the appropriate organization, so we don't have to manually do that with each user that gets created through provisioning.