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Stephen Whyte

Entrou em 20 de mar. de 2023

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Última atividade em 15 de out. de 2024

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Stephen Whyte comentou,

ComentárioExtending Zendesk

Beatrice Bettini I'm struggling with the same issue. We recently migrated from Google Workspace to O365 and all of our documents have been converted and saved to Sharepoint. Now I'm trying to figure out how to integrate them into Zendesk.

 

If you've figured out a workaround I would very much appreciate some pointers.

Exibir comentário · Publicado 03 de set. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

ComentárioWorkflow best practices and recipes

I get a queue couldn't be saved error when creating the primary queue. Is there something I need to change in my OCR configuration? 

Exibir comentário · Publicado 19 de ago. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

Comentário na comunidade Feedback - Voice (Talk)

The request has been submitted via the product feedback template. Please go ahead and close this ticket.

Exibir comentário · Publicado 16 de jul. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

Thanks Francis, I forgot I already created a ticket for this issue earlier.

Exibir comentário · Publicado 10 de jul. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

Does a trigger have to be created to send a CSAT survey or can we just use automations?

Exibir comentário · Publicado 10 de jul. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

ComentárioHow to get help with phone call problems in Talk

We have checked all network settings on our end and have found no issues. There seems to be a timeout that happens during calls resulting in loss of connection with callers, specifically our agents cannot hear the clients. How can we get this request escalated to help identify the issue?

Exibir comentário · Publicado 02 de jul. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

Comentário na comunidade Feedback - Voice (Talk)

Understanding missed and declined calls is crucial for inbound contact centers. Having this information readily available on the dashboard is extremely beneficial for immediate coaching and technical issue analysis.

Exibir comentário · Publicado 13 de jun. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

ComentárioWorkflow best practices and recipes

Thanks Paolo , have a few tickets that are approaching first bump status. I'll keep an eye on those to see if the automation fires.

Exibir comentário · Publicado 24 de abr. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

ComentárioWorkflow best practices and recipes

Not sure if anyone is watching this thread, but I could use some assistance with this process. The initial setup was successful, but since then I haven't seen any updates to pending tickets via this automation.

 

No changes have been made, so I'm confused as to why I never see any matching tickets.

 

Exibir comentário · Publicado 23 de abr. de 2024 · Stephen Whyte

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Stephen Whyte comentou,

ComentárioSetting up workforce management (WFM add-on)

We are experiencing issues with the extension. Just recently, as of Friday 4/12, agents are either unable to login, th extension repeatedly ends their login session or in my case, I appear to be logged in  but there is no tracking activity being captured. Please see screenshots. Has there been an update or settings change I'm not aware of? Please respond as soon as possible. Tracking agent time outside of Zendesk is key to the use of the Tymeshift application.

 

Exibir comentário · Publicado 16 de abr. de 2024 · Stephen Whyte

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