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Jay

Entrou em 05 de mar. de 2024

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ComentárioTicket automation and collaboration

Hi,

Regarding Side conversations via email, 
If you manually enter an email address into the To field, the email addresses you enter will become the recipients of a side conversation.
In the event that an external email is added to the
CC field, is there any chance that the recipient won't be able to receive it? Should the external email always be on the To field?
We had this instance when an external email was added to the CC field and the recipient claims that they didn't receive it.

Exibir comentário · Publicado 05 de mar. de 2024 · Jay

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