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Sam Graves

Entrou em 15 de mar. de 2023

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Publicação Feedback - Ticketing system (Support)
How do I show the DATE in tickets when a comment is made instead of the DAY?

In Zendesk, each comment on a ticket a time the comment was made on the right side of each comment. However, if the comment was made in the past 7 days, Zendesk only shows the DAY the comment was made and not the DATE. For example, a comment made two weeks ago will show something like "Mar 02 17:49". But a comment made 6 days ago will show as "Thursday 08:47". I do not like this latter version. How do I get all comments to show like this: "Mar 02 17:49"?

Publicado 15 de mar. de 2023 · Sam Graves

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