Elizabeth

Hello, 

We also need this feature.

We also need this feature, which for me the fact that is not there can be considered like a bug. How come this is available for agent and not for the customers?? 

For us it would be important to have shared dashboard that allow drill in. Our stakeholders does not want to have to create account only to be able visualize reports (including the drill in option). 

Totally agree a must and not only for messaging for every channels, so many time customers writes for multiple subject when contacting the support.

Hello, 

We have a dropdown with sub levels and we would like to filter the dropdown based on the form. 

For instance, if I have a dropdown With the values :

Level 1

•    sublevel 1.1
•     sublevel 1.2

Level 2

• sublevel 2.1
• sublevel 2.2

I want to only display level 1 for the form A, level 2 for the form B and all the items for the form C.

We want to keep the same field because in the report we won't need to make the distinction.

Hi Paolo

It's not exactly what I was looking for, however I found a work around with the following code: 

{% assign req=ticket.ticket_field_option_title_ = product.handle | split: '::' %}

{{req.last}}

Hi,

I have a dropdown with diffrent level of sub item, How can I get the last item in the dropdown with the placeholder?

I strongly recommend that zendesk team look into it, because it's not normal that we are penalized for something done in sandbox account! When we are creating the brand in a Zendesk sandbox acount there's not even warning saying that this subdomain will not be available ever again or that to be able to use it again it's complicated process wich involved the account owner. The same way when creating the sandbox there's a bunch of number after the brand name when creating a new brand those number should be added by default.

Hello, I am reacting to Jupete Manitas  answer. I understand from the answer that users with only private comments allowed, are not able to create child tickets at the moment. However, is it something that we can hope for the future? Even though it’s a copying the light agent permission, in the logic of this feature I don’t see a reason why an agent with only private comment allowed would not be allowed to create a child ticket and assigned it to another group.

I would like to suggest separating the right to add notes to user from editing users. I would like agents to be able to add notes for customers, however, not be allowed to edit customers.