SFARR1752
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SFARR1752 comentou,
Can through the REST API, one populates Ticket Fields rather than User attributes? This information would be required by the agents to facilitate ticket resolution. For example the ride details o...
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SFARR1752 comentou,
Christopher Kennedy We would need to gather info invisibly to the user - the authentication of the mobile number and e-mail address through the JWT authentication and other attributes via an API ca...
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SFARR1752 comentou,
Thanks Ahmed Zaid. We have to re-think the transition plan from the current setup in that case but yes understand the validity of your response. The help centre would be displayed through the websi...
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SFARR1752 criou uma publicação,
Default (Web Widget) Messaging Response
Anyone experienced setting a Web Widget with no customised BOT but simply by configuring the default response settings and even without a schedule defined we keep having the Answer Bot stating the ...
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SFARR1752 comentou,
@... But can you indeed add the custom fields as part of the user prompt without configuring your own BOT?
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SFARR1752 comentou,
Thanks for your response. Reason is because we are opening the content to another channel being the app with a specific user flow. Therefore we are taking the opportunity to streamline sections and...
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SFARR1752 criou uma publicação,
Transition to a new Help Centre
RespondidaWhat is the recommended approach to transition to a new Help Centre to minimize disruption to the live one. The new one would ideally retain the same brand name and url/host mapping.
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SFARR1752 criou uma publicação,
Messages History
We are creating a portal that would be invoked through a mobile app. Through the portal we want to display an Inbox including a messaging repository for both any Current and Archived support messa...
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SFARR1752 comentou,
Thanks a lot. This is clear.
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SFARR1752 criou uma publicação,
Help Centre Section Hierarchy
RespondidaDoes the Professional Suite support this hierarchy - Category - Section - Sub Section - Article?